Shipping and Returns
Last updated: August 16, 2026
30-day money-back guarantee
Not for you? Contact us within 30 days of purchase and we will walk you through a refund.
Free US shipping
Orders ship from California within 1 business day and usually arrive in 5 to 7 business days, with tracking.
Third party tested
Every batch is tested by Eurofins, an independent third party lab, for purity and potency. Made in the USA.
Shipping policy
At Soultrum, we are committed to providing a smooth shopping experience and ensuring your order arrives as quickly as possible.
When your order ships
Orders ship free within the US within 1 business day and usually arrive in 5 to 7 business days. You get tracking by email. Orders placed on weekends or holidays ship on the next business day.
Shipping times and rates
Standard US shipping is free on every order and usually arrives in 5 to 7 business days. Faster shipping options may be offered at checkout for an additional fee, typically arriving in 2 to 3 business days. Shipping times are estimates, not guarantees; delays can occur due to carrier issues, weather, or peak seasons.
Order tracking
Once your order ships you receive a confirmation email with tracking information.
Shipping destinations
We currently ship to addresses within the United States. International shipping options will be introduced later.
Lost or delayed shipments
If your package does not arrive within 14 business days of the estimated delivery date, contact us. We will work with the carrier to resolve the issue or send a replacement.
Returns and the money-back guarantee
Every order is covered by our 30-day money-back guarantee. Read the full guarantee, refund eligibility and return instructions.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you want.
Subscriptions
Subscription orders renew monthly. The ongoing Subscribe and Save option takes 10% off each delivery. The introductory option takes 20% off your first three monthly payments, including checkout, then renews at the full listed price from payment four until canceled. Skip, pause, or cancel anytime from your account or by emailing support@soultrum.com; changes made before an order enters processing apply to that order. Subscription orders are covered by the same guarantee. Full terms are in our Terms and Conditions.
Questions
Email support@soultrum.com or call (800) 888-4068, Monday to Friday, 9:00am to 5:00pm PT. We are happy to help.