Money Back Guarantee Policy
Money-Back Guarantee Policy
At Soultrum, we stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.
Eligibility for a Refund
- Refunds are available within 30 days of the purchase date.
- The product must be returned in its original packaging (opened bottles may be eligible for a partial refund).
- Proof of purchase is required.
How to Request a Refund
- Contact our customer support team with your order details using our contact page.
- Our team will provide return instructions and a return authorization number.
- Ship the product back to us within 30 days of your purchase (return shipping costs are the customer’s responsibility).
- Once we receive your return, we will process your refund within 5-7 business days to your original payment method.
Exceptions
- Refunds do not apply to final sale or promotional items.
- Shipping fees are non-refundable.
- If your product arrives damaged or defective, please contact us immediately for a replacement.
If you have any questions about our refund policy, feel free to reach out to our support team. We're happy to assist you!