100% money-back guarantee

We stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

Eligibility for a refund

• Refunds are available within 30 days of the purchase date.
• The product must be returned in its original packaging. Opened bottles may be eligible for a partial refund.
• Proof of purchase is required.

How to request a refund

• Contact our customer support team at support@soultrum.com or through our contact page with your order details.
• We will provide return instructions and a return authorization number. Items sent back without first requesting a return will not be accepted.
• Ship the product back to us within 30 days of your purchase to 9440 Santa Monica Blvd, Suite 301, Beverly Hills, CA 90210. Return shipping costs are the customer’s responsibility.
• Once we receive your return, we process your refund within 5 to 7 business days to your original payment method. Your bank may take additional time to post it.

Exceptions

• Refunds do not apply to final sale or promotional items.
• Shipping fees are non-refundable.
• If your product arrives damaged or defective, contact us immediately for a replacement.

Questions about your order?

Email support@soultrum.com or call (800) 888-4068, Monday to Friday, 9:00am to 5:00pm PT.

For delivery and exchange information, see Shipping and Returns.