Shipping policy
Shipping Policy
At Soultrum, we are committed to providing a smooth shopping experience and ensuring your order arrives as quickly as possible. Please review our shipping policy for important details.
Processing Time
Orders are typically processed within 1-3 business days. However, processing times may vary based on demand or stock availability. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
- Standard Shipping: Delivery usually takes 5-7 business days after processing.
- Expedited Shipping: Faster shipping options may be available at checkout for an additional fee. Delivery typically takes 2-3 business days after processing.
Please Note: Shipping times are estimates and not guarantees. Delays may occur due to factors outside of our control, such as supply chain disruptions or carrier delays.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Use this to monitor your package’s progress.
Shipping Destinations
Currently, we ship to addresses within the United States. International shipping options will be introduced soon.
Delays and Extended Shipping Times
While we strive to fulfill orders promptly, unforeseen delays may occur. We will do our best to keep you informed of any issues that could affect your order. Please allow extra time for delivery during peak seasons, natural disasters, or other unexpected circumstances. If you have concerns about your order status, contact us using our contact page.
Lost or Delayed Shipments
If your package does not arrive within 14 business days of the estimated delivery date, please contact us by visiting our contact page. We’ll work with the shipping carrier to resolve the issue or send a replacement if necessary.
Contact Us
For additional questions about our shipping policy, please contact our customer support team by visiting our contact page. We’re happy to help!